Home users using Microsoft® Internet Explorer® 7 (IE7) and RM EasyLink

Published Date : 24 Apr 2007   Content Ref: TEC912840  

Operating System

MS Windows 98, MS Windows Me, MS Windows XP

Part No

(none)

Summary

Home users upgrading to IE7 may observe that when the Home Directory link is opened within RM EasyLink, the expected page is not loaded, instead the My Computer window appears.

What is the issue?
If home users upgrade their computers to IE7 (note: many home users will have automatically been upgraded by Windows® Update) and use RM EasyLink™ they may encounter this issue. When the RM EasyLink Home Directory link is chosen, instead of displaying the expected, RM EasyLink Home Directory page, a different page is displayed showing the My Computer folder for the local computer. Effected machines will be running IE7 and will not have Microsoft® Office® 2003 installed.

If you have IE7 on your Community Connect 3™ or RM Smart-Tools 3 network this will also effect users taking notebooks or tablet PCs home and using RM EasyLink to access the school network.

Please encourage your pupils, staff and parents to install this software update on their home computers if the issue described above has been noticed and the computers operating system is:

• Windows® XP;
• Windows® ME;
• Windows® 98 Second Edition
• Windows Vista

RM are currently packaging this fix for Community Connect 3 and RM Smart-Tools 3 workstations; it will be available to download shortly.

Installation of the Software Update for Web Folders

Please follow the link to the Microsoft® Software update page and follow the latest installation instructions.

Please note: this is intended only for users' home computers, a package for Community Connect 3 and RM Smart-Tools 3 stations will be released shortly.

http://www.microsoft.com/downloads/details.aspx?FamilyID=17c36612-632e-4c04-9382-987622ed1d64&DisplayLang=en